SHIPPING:

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ALL ORDERS ARE TYPICALLY PROCESSED WITHIN 2 WORKING DAYS AND SHIPPED VIA SENDLE OR AUS POST.

 

HOWEVER, AT TIMES SUCH AS DURING COLLECTION RELEASES, ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO THE HIGHER VOLUME OF ORDERS BEING PROCESSED.

 

IN THE CASE OF A NON-STANDARD VOLUME SHIPMENT, WE RESERVE THE RIGHT TO CONTACT THE CLIENT FOR PAYMENT OF ADDITIONAL SHIPMENT COSTS THAT MAY ARISE. FRAGILE MINDS WILL NOT BE HELD RESPONSIBLE FOR ANY DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF FRAGILE MINDS.

 

FRAGILE MINDS WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WRONG OR INCOMPLETE SHIPPING DATA ENTERED BY THE CUSTOMER (E.G WRONG POSTAL CODE)

 

WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS. DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

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ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. ONCE SHIPPED, ARRIVAL TIME OF LOCAL PACKAGES TAKE 1-5 DAYS . ORDERS OUTSIDE OF AUS TYPICALLY TAKE 6-10 DAYS.

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RETURNS AND EXCHANGES:

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PLEASE CONTACT US VIA OUR CONTACT FORM IF YOU HAVE ANY QUESTIONS PRIOR TO PURCHASE. 

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WITHIN 7 DAYS OF DELIVERY, YOU CAN RETURN A PRODUCT FOR REFUND. RETURNS ARE AT YOUR OWN CHARGE.

THE PRODUCT(S) MUST BE RETURNED IN THE ORIGINAL PACKAGING AND CONDITION.

UNWORN, UNWASHED, UNDAMAGED, ALL TAGS INCLUDED.

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INCOMPLETE PRODUCTS, TAGS OR LABELS DAMAGED, WORN OR SOILED WILL NOT BE ACCEPTED.

FRAGILE MINDS DOES NOT COVER THE RETURN SHIPPING COST.

NO REFUND ON SALE ITEMS. 

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TO RETURN AN ITEM, PLEASE CONTACT US VIA OUR CONTACT FORM.

- MAKE A RETURN REQUEST BY DESCRIBING THE ITEM BEING RETURNED & REASON FOR RETURN.

- SEND THE PACKAGE TO THE ADDRESS INDICATED.

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DESPITE THE GREAT CARE WE PROVIDE TO OUR CUSTOMERS ORDERS AND DESPITE QUALITY CONTROL WE DO BEFORE EACH SHIPMENT, IT MAY EXCEPTIONALLY HAPPEN THAT AN ITEM HAS A DEFECT IN QUALITY. IN THIS CASE YOU HAVE A PERIOD OF 15 DAYS (FROM THE DATE OF YOUR ORDER) TO RETURN IT TO US. 

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SIZE OR COLOUR EXCHANGES WILL ONLY BE ISSUED IF REQUESTED SIZES AND COLOURS ARE IN STOCK.

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PRIVACY:

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WE WILL NEVER SELL YOUR NAME, ADDRESS, E-MAIL ADDRESS, CREDIT CARD INFORMATION OR ANY OTHER THIRD PARTY INFORMATION TO ANY THIRD PARTY WITHOUT YOUR CONSENT. 

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OUR SITE MAY CONTAIN LINKS TO THIRD PARTY WEBSITES. IF YOU FOLLOW A LINK, PLEASE NOTE THAT OTHER WEBSITES HAVE THEIR OWN PRIVACY POLICIES.

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FRAGILE IS COMMITTED TO PROTECTING YOUR PRIVACY. ALL PERSONAL INFORMATION COLLECTED THROUGH THIS WEBSITE WILL BE HELD SECURELY IN ACCORDANCE WITH THE AU'S DATA PROTECTION ACT 1998. 

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WE WOULD BE HAPPY TO PROVIDE USERS WITH ANSWERS TO QUESTIONS AND CONCERNS REGARDING OUR PRIVACY AND COOKIE POLICY. CONTACT US VIA OUR CONTACT FORM

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I'M A RETAILER, I WOULD SELL FRAGILE MINDS:

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CONTACT US VIA OUR CONTACT FORM.