If you are having problems placing an order or with an order you received please contact our 

Online Customer Service for assistance at hi@fragileminds.com.au

Please allow up to 24-48 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

​

Ordering
We accept payments by Credit Card (Visa, Mastercard, Paypal).  Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction.  The pre-authorization is completed once the order has been packed and is ready to be shipped. If the billing or shipping information are incorrect or incomplete, we will contact you to confirm them before your order is shipped.  Orders are normally processed and shipped within 1-3 business days.

 

Verification and Shipping

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.  This may require us to contact your directly.  When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order. 

​

Shipping & Delivery
Please allow up to 1-3 business days for order processing and verification, and an additional 2-7 business days for delivery for domestic packages.
 

Tracking Your Order
An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email. You will have your order information and tracking number in your account page. 

​

Return Policy

If for any reason you are not happy with your fashion garment, please contact customer service. Please allow 2 weeks from the time you mail your order for your return to be processed. We will notify you via email once your return has been processed. 

​

*ITEMS ARE ELIGIBLE FOR STORE CREDIT OR EXCHANGE- REFUNDS ARE NOT ISSUED

*Merchandise must be returned within 14 calendar days of receipt.

*Merchandise must be unworn, unused, unwashed in original packaging with tags attached

*Sale/Discounted items are only refunded in the form of store credit

*Shipping fees, duties, taxes, customs fees are non-refundable on returns or exchanges.

* If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted from the refund.

​

Returns

Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. Please include your invoice or returns form when mailing your return to the address below:

 

FRAGILE MINDS - RETURN

UNIT 310E 138 carillon avenue

Newtown, NSW 2042

AUS